Supplier Portal
The Pact Supplier Portal provides easy-to-access, important information to support our valued suppliers.
Use this portal to find out more about our supplier relations management, interacting with Pact and to keep up with any updates for our suppliers to our sites across Australia and New Zealand.
- Supplier Portal
Pact Supplier Guidelines
Pact is committed to working with partners that observe the highest standards and always conduct business in an ethical and professional manner.
Our suppliers are required to acknowledge and adhere to Pact’s:
Maintaining Supplier Information
It is important that key supplier information that we have on record is always accurate to ensure that ongoing purchasing arrangements remain uninterrupted. Some important updates include changing contact details, payment terms, banking details and expiring compliance documents. Please inform your local Pact representative or email us at suppliersupport@pactgroup.com with your ABN, contact email on the Coupa Supplier Portal and the updates.
Managing Pact Purchase Orders
Managing Pact Purchase Orders
Pact utilises Coupa, a digital procurement platform, when transacting with most of our suppliers. This technology positively impacts the way you view purchase orders (POs) and submit invoices.
What you need to know
• Purchase orders will be emailed to your nominated email address
• Purchase order emails will be interactive – enabling you to create invoices quickly and communicate with Pact more easily
• Invoices submitted via email will not be accepted
• Invoices can only be submitted via the Pact-sent PO emails or the Coupa Supplier Portal (CSP)
What the benefits are for you
• Digital Purchase Orders and high-speed matching of invoices
• Improved accuracy and greater transparency of information
• Single source of truth and centralised records management
• No subscription, set-up, or registration fees to transact on the Coupa platform
• Supports sustainable environmental practices by enabling paperless transactions
Getting ready
If Pact have engaged you to be our supplier, we will need to register you in our system before we can start transacting. Once onboarding is complete, Pact purchase orders will be sent to your nominated email address. Please ensure that the email address that we have on record is always correct or update us by emailing your local Pact representative.
Tracking Order/Invoice Progress
Suppliers can easily track the progress of their Pact orders and invoices using the Coupa Supplier Portal (CSP), an extension of Coupa accessible via any web browser. The CSP boasts several beneficial features including the display of current orders and archiving of historical orders. Request your CSP invitation by emailing us
Please refer to the Supplier Training <link> tab for training materials on using the Coupa platform to action and track the progress of your purchase orders and submit invoices.
Non-Purchase Order Invoices
Non-Purchase Order Invoices
There are certain categories of suppliers that are exempt from referring to a purchase order in their invoices, including suppliers that provide:
• Regulatory payments, rates
• Taxes
• Utilities (electricity, gas, water)
• Subscriptions / Association Fees / Donations
• Sales Promotions
• Professional Services and Consulting Fees (Legal, Accounting, Tax, other)
• Recruitment / Agency Costs
• Medical Bills
• Transport
• Casual Labour (select suppliers only)
• Telecommunications (select suppliers only)
• Copier Charges (select suppliers only)
• Pallet Hire / Charges (select suppliers only)
Valid non-purchase order invoices can be sent to the following legal entities <link>.
Supplier Payments
Tracking Order/Invoice Progress
Suppliers can easily track the progress of their Pact orders and invoices using the Coupa Supplier Portal (CSP), an extension of Coupa accessible via any web browser. The CSP boasts several beneficial features including the display of current orders and archiving of historical orders. Request your CSP invitation by emailing us
Need further support?
For all payment-related queries, please email us
Supplier Training
Managing Purchase Orders & Submitting Invoices using Coupa
• Supplier Training Guide – guidance on managing future POs and process invoices
• Coupa Supplier Portal Quick Reference Guide – provides instructions on navigating through the portal and enhancing your ability to manage Pact as a customer