Our Expectations
We aim to make working with us as simple as possible.
When supplying to a Pact Group entity, all suppliers must comply with our Pact Group policies including the Supplier Code of Conduct. Supply will be subject to Pact Group’s Purchasing Terms and Conditions, unless the parties have a separate agreed contract.
Before providing any products or services, suppliers will receive an approved purchase order that includes our terms and conditions. Delivered goods and services are expected to match this Purchase Order, with any changes to be agreed prior to delivery. Furthermore, payments will only be made once an invoice has been matched off to both the purchase order and receipt of goods/services. Exceptions to this, such as a negotiated set of terms and conditions or a purchase order exemption, are only available if pre-arranged with your Pact contact.
Becoming a Pact Supplier
Pact has a defined process for organisations to become a supplier. Please see this 1-page guide on the process:
Working with Pact
Pact utilises the Coupa Procure-to-Pay platform to manage supplier relationships, purchase orders, and invoicing processes. All Pact suppliers operate within this system. Suppliers receive purchase orders, submit invoices, and monitor transaction status through the Coupa Supplier Portal (CSP), a free platform that enables self-management of orders, invoices, price catalogues, and related information.
You can find our Pact Coupa Supplier Portal Guide in the Supplier Reference Material section of this webpage. It provides detailed instructions on managing orders, invoicing, and other key processes.
To ensure a smooth and efficient process, it is recommended all suppliers should register and join the CSP.
To create an account please click the button below.
Before Supplying Products or Services
- Confirm you have received an approved Purchase Order (PO) from Pact Group.
- Do not supply goods or services without an approved PO unless you’ve received confirmation that a PO is not required.
Submitting Invoices
- Submit accurate invoices through the Coupa Supplier Portal.
- Always reference the approved Purchase Order number on your invoice.
- Accurate and complete invoicing helps ensure prompt payment.
Credit Note Policy
- Pact Group’s business rule requires suppliers to credit an invoice in full andre-invoice when corrections are needed. Partial credits are not accepted.
Getting Support
When supplying to Pact your key relationship will typically be with the site or sites you are supplying. This person is your Pact Contact. Your Pact contact should be able to support you with most aspects of your supply relationship to Pact.
Alternatively, please use either of these avenues of support:
Payment & General Queries – Vendor.Inquiry@pactgroup.com
Multi Factor Authentication / Sign in Issues – Supplier@coupa.com
Frequently Asked Questions
Account, Log-in and Registration
1. How do I join and register on the Coupa Supplier Portal (CSP) ?
If you already trade with Pact Group, you can request an invitation to join the Coupa Supplier Portal (CSP) by emailing Vendor.Inquiry@pactgroup.com or by contacting your usual Pact Group representative.
If you are already have a CSP account, you can also log in and navigate to Setup → Connection Requests, then search for Pact Group to send a connection request directly.
2. How do I use the CSP?
Please refer to our CSP Training Guide which contains all the required steps from Login to Invoicing and Account Management.
CSP Training Guide3. Why can't I log in to the CSP?
Unfortunately, we are unable to assist with Login issues as these relate to your account with COUPA directly and not with the Pact Group. However, the below information should help you with any issues you may experience.
CSP Forgot your password link – https://supplier.coupahost.com/forgot_password
Coupa Support – supplier@coupa.com or use the Chat with Coupa Support icon at the bottom right of the CSP homepage
4. I already have an existing CSP account for another customer. Will I need a second CSP account for Pact Group?
No, a second account isn’t required. You will however need to complete the Pact Groups signup forms and once these have been completed (provided you used the same email address on your CSP account) you will see Pact Group as a customer to select in your ‘Customer’ drop down under Invoices/Purchase Orders
5. Is Multi Factor Authentication (MFA) Required?
No, MFA is not a mandatory requirement for Pact Group at this time. However, your company policy may differ so please check with your relevant IT team.
6. I don't have access to the Multi Factor Authentication (MFA) code, what can I do?
Unfortunately, we are unable to assist with MFA issues as these relate to your account with Coupa directly and not with the Pact Group. However, the below information should help you with any issues you may experience.
Coupa Support – supplier@coupa.com or use the Chat with Coupa Support icon at the bottom right of the CSP homepage
7. I'm unable to access our account as a past employee has left and the account was under their email address. What can I do?
If the past employee was the admin on your account, then you only have two options available to you.
> You can contact Vendor.Inquiry@pactgroup.com or your Pact contact person to request that your account is “unlinked” and “relinked” to the new email address. Unfortunately, this will mean you will have complete the signup process for another CSP account again.
> Please contact Coupa support directly via supplier@coupa.com and request the existing account to be changed to the new email address. Coupa will request specific information to enact the change.
Purchase Orders and Invoices
1. I’ve made a mistake with an invoice, or need to issue a credit note. How do I issue a Credit Note to Pact via the CSP?
Refer to Section 3 of our CSP Training Guide which covers this topic.
Please be aware that PACT Group’s business rule is for suppliers to credit an invoice in full.
2. I don't see certain Purchase Orders in the CSP
This could be because your company has multiple accounts with Pact and not all accounts have been linked to your CSP. i.e. one account for AUD, one account for USD etc. Please contact vendor.inquiry@pactgroup.com and ask them to investigate.
3. Non-Purchase Order Invoicing - The Pact site that I need to invoice isn't showing under the “Bill To Address” dropdown, what should I do?
Please reach out to your Pact contact and advise them of the issue. They will raise an internal support ticket on your behalf to resolve the issue.
4. Non-Purchase Order Invoicing - What Legal Entity should be used on the invoice?
5. Non-Purchase Order Invoicing - Who do I put as the Requester on the invoice?
If you haven’t been provided a name & email address to use, you will need to reach out to your Pact Contact to confirm who should be added as the Requester
PACT is unable to amend the Requester on your invoice so if you submit an invoice with an incorrect Requester, you will be required to credit that invoice in full and re-invoice against the correct Requester.
Supplier Reference Materials
Supplier Reference Materials
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Coupa Supplier Portal Training Guide
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CSP Signup Guide
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Australia Legal Entities
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New Zealand Legal Entities
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Cross Country Tax Setup – (CSP – Legal Entity – AU NZ Remite-To.pdf)
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Becoming a vendor with Pact